Return Refund Policy

This Return & Refund Policy applies to all purchases made through Rebecca Kristine LLC (“we”, “us”, “our”) via our official website https://rebeccakristinellc.com/ and any in-person transactions (collectively, “Purchases”). We craft and curate handcrafted jewelry, artisanal home decor, and unique accessories with care, and we want you to love your new pieces. If your purchase does not meet your expectations, we offer a straightforward return and refund process outlined below, subject to the terms and conditions stated herein.
 
By making a Purchase with Rebecca Kristine LLC, you agree to the terms of this Return & Refund Policy. We reserve the right to update or modify this policy at any time, with changes effective immediately upon posting to our website. We encourage you to review this policy periodically for updates. For any questions about returns or refunds, contact our customer service team at service@rebeccakristinellc.com or reach out to us at our physical location: 55 STILLWATER DR VICKSBURG, MS 39180-8489.
 

1. Eligibility for Returns & Refunds

 
To be eligible for a return or refund, your item must meet the following criteria:
 
  • The return request is submitted within 14 calendar days of the date you receive your order (shipping confirmation/tracking number will serve as proof of delivery).
  • The item is in its original, unused condition with no signs of wear, damage, or alteration (e.g., broken jewelry, stained textiles, scratched metal art, or modified accessories are not eligible for return).
  • All original packaging, tags, and included materials (if applicable) are included with the returned item.
  • The item is a regular stock product (custom orders and personalized pieces are non-returnable and non-refundable—this includes any item modified at the customer’s request).
 
Note: Due to the handcrafted nature of our products, minor variations in color, size, or finish are part of the unique design and do not qualify as defects for a return or refund.
 

2. Non-Returnable Items

 
The following items are non-returnable and non-refundable for hygiene, safety, or handcrafted customization reasons:
 
  • Any custom or personalized pieces (per customer request).
  • Small accessory bags, travel cubes, and textile items that have been opened or used (hygiene consideration).
  • Sale or clearance items (all sale final).
 

3. How to Initiate a Return

 
To start a return, follow these simple steps:
 
  1. Submit a Return Request: Contact our customer service team at service@rebeccakristinellc.com with the subject line: Return Request – [Your Order Number]. Include your full name, order number, item(s) you wish to return, and the reason for the return.
  2. Receive Return Approval & Instructions: Our team will review your request within 24-48 business hours and send you a Return Authorization (RA) Number and detailed return shipping instructions (including our return address) if your request is approved. Returns sent without a valid RA Number will not be processed.
  3. Ship the Returned Item: Package the eligible item securely (with original packaging/tags) and ship it to the address provided in the return approval email. The customer is responsible for all return shipping costs—we do not cover shipping fees for returns, and original shipping costs are non-refundable.
  4. Track Your Return: We recommend using a trackable shipping method and purchasing shipping insurance for returned items—we are not liable for lost, stolen, or damaged items in transit.
 

4. Refund Processing

 
Once we receive and inspect your returned item (allow 3-5 business days for inspection after delivery to our return address), we will notify you via email of:
 
  • The approval or rejection of your refund request.
  • If approved, the refund amount will be processed to your original payment method (e.g., credit card, debit card, PayPal) within 5-7 business days of inspection.
 
Refund Amount: Refunds will be for the purchase price of the item(s) only—original shipping costs, return shipping costs, and any processing fees are non-refundable. Please note that processing times for refunds may vary based on your payment provider’s policies (additional 2-3 business days for the fund to appear in your account).
 

5. Exchanges

 
We offer exchanges for store credit only (no direct product exchanges) for eligible items:
 
  • If your return is approved and you wish to exchange the item for another product, we will issue a store credit for the purchase price of the returned item (minus original shipping costs).
  • Store credit is valid for 12 months from the date of issue and can be used for any regular stock purchase on our website or in-person.
  • Store credit cannot be redeemed for cash and is non-transferable.
 

6. Damaged or Defective Items

 
If you receive an item that is damaged in transit or has a manufacturing defect (not due to wear, misuse, or alteration), we will offer a full refund, replacement, or store credit (at your option) at no cost to you. To report a damaged/defective item:
 
  1. Contact our customer service team at service@rebeccakristinellc.com within 3 calendar days of delivery, with the subject line: Damaged/Defective Item – [Your Order Number].
  2. Include clear photos/videos of the damaged/defective item and its packaging, your full name, order number, and delivery confirmation.
  3. Our team will review your claim and send you instructions for a pre-paid return label (we cover all shipping costs for damaged/defective returns) or arrange for a replacement to be shipped to you.
 
We reserve the right to verify the damage/defect and may request additional information or evidence to process your claim.
 

7. Order Cancellations

 
If you need to cancel an order, contact our customer service team at service@rebeccakristinellc.com as soon as possible—we will attempt to cancel and refund unprocessed orders. Orders that have already been shipped cannot be canceled and must be processed as a return per the above terms.
 
Approved order cancellations will be refunded to your original payment method within 5-7 business days, with no cancellation fees applied.
 

8. Refund Exceptions

 
We reserve the right to deny a return or refund request if:
 
  • The return request is submitted after the 14-day eligibility window.
  • The item is returned in a used, damaged, or altered condition (with no proof of manufacturing defect).
  • The return is sent without a valid Return Authorization (RA) Number.
  • The item is a non-returnable product (custom, sale, hygiene-related).
  • No proof of purchase (order number, shipping confirmation) is provided with the return request.
 

9. Contact Us

 
For any questions, concerns, or assistance with returns, refunds, or exchanges, please contact our customer service team:
 
 
We aim to resolve all return/refund inquiries promptly and ensure a positive experience for our customers—thank you for supporting our small business and our handcrafted products!