Shipping Plicy

Thank you for choosing Rebecca Kristine LLC (“we”, “us”, “our”) for your handcrafted jewelry and artisanal goods. This Shipping Policy outlines the details of our order processing, shipping methods, delivery timelines, costs, packaging, and other important information related to the delivery of your purchases. By placing an order with us via our official website https://rebeccakristinellc.com/ or in-person, you agree to the terms and conditions of this Shipping Policy, as well as our Terms of Service, Privacy Policy, and Return & Refund Policy (incorporated herein by reference).
We strive to ensure your handcrafted pieces are processed with care and shipped promptly, while maintaining the quality and integrity of our products. Please note that due to the unique, handcrafted nature of our jewelry, processing times may vary slightly, and we appreciate your patience as we create and prepare your order with attention to detail. We reserve the right to update or modify this Shipping Policy at any time, with changes effective immediately upon posting to our website. We encourage you to review this policy periodically for updates.

1. Order Processing Time

Order processing time refers to the period between when we receive your order and when it is shipped out (this does not include transit time). Our processing times are designed to ensure each handcrafted piece is inspected, packaged securely, and prepared for delivery with the utmost care:
  • Ready-to-Ship Items: Most in-stock, pre-made jewelry pieces are processed within 1-2 business days of order placement. Business days are Monday through Friday, excluding U.S. federal holidays (e.g., Christmas, Thanksgiving, New Year’s Day).
  • Made-to-Order/Custom Items: Custom jewelry pieces or made-to-order items (as indicated on the product page) require additional time for crafting. Processing time for these items is 5-7 business days, and may be extended to 7-10 business days during peak seasons (e.g., holiday season, Mother’s Day) due to increased order volume. We will notify you via email if your custom order will require additional processing time.
Please note: Orders placed after 12:00 PM CST will be processed the next business day. We process orders on a first-come, first-served basis to ensure fairness and attention to detail for each customer.

2. Shipping Methods & Transit Times

We partner with trusted shipping carriers to ensure your handcrafted jewelry arrives safely and on time. We currently offer shipping within the United States and select international destinations, with the following shipping methods and estimated transit times (excluding processing time):

2.1 Domestic Shipping (United States)

Shipping Method
Estimated Transit Time
Key Details
USPS First-Class Mail
3-5 business days
Ideal for small, lightweight jewelry pieces; includes tracking information; insured up to $200.
USPS Priority Mail
1-3 business days
Faster delivery option; includes tracking information; insured up to $50; recommended for time-sensitive orders.
USPS Priority Mail Express
1-2 business days (overnight available for select locations)
Expedited delivery; includes tracking and signature confirmation; fully insured; ideal for last-minute gifts.

2.2 International Shipping

We offer international shipping to select countries (please check the checkout page for availability). International shipping methods and transit times are as follows:
  • USPS First-Class Package International Service: Estimated transit time of 7-21 business days, depending on the destination country. Includes basic tracking (tracking may not be available for all countries).
  • USPS Priority Mail International: Estimated transit time of 6-10 business days. Includes tracking and insurance up to $100.
  • USPS Priority Mail Express International: Estimated transit time of 3-5 business days. Includes tracking, signature confirmation, and full insurance; recommended for expedited international orders.
Important International Notes: Customs clearance procedures vary by country and may cause delays beyond our control. Additionally, international customers are responsible for all customs fees, duties, taxes, and other charges imposed by their respective country’s customs office. These fees are not included in the order total or shipping cost, and we are not responsible for these charges. We do not mark packages as “gifts” to avoid customs fees, as this is illegal in most countries.

3. Shipping Costs

Shipping costs are calculated at checkout based on the shipping method selected, the weight and size of your order, and your delivery address. We may offer free shipping promotions from time to time (e.g., free domestic shipping on orders over a certain amount); details of these promotions will be posted on our website or via email newsletters.
  • Domestic shipping costs start at $4.99 for USPS First-Class Mail.
  • International shipping costs vary by destination and order weight, starting at $15.99.
  • Shipping costs are non-refundable, even if the order is returned (unless the return is due to a damaged or defective item, as outlined in our Return & Refund Policy).

4. Packaging & Handling

We take great care in packaging your handcrafted jewelry to ensure it arrives safely and in perfect condition. Our packaging is designed to protect delicate pieces while reflecting the artisanal quality of our brand:
  • Each jewelry piece is individually wrapped in a soft, anti-tarnish pouch to prevent scratches and tarnishing.
  • Pieces are then placed in a sturdy, decorative jewelry box (perfect for gifting) or a padded envelope, depending on the size and style of the item.
  • For added protection during transit, all orders are shipped in a plain, durable outer box with bubble wrap or foam padding to prevent movement and damage. We avoid branding on outer packaging to deter theft of valuable jewelry pieces.
  • If you are purchasing a gift, we offer complimentary simple gift wrapping (please note this in the order comments at checkout) and can include a handwritten note (up to 50 words) upon request.

5. Tracking Information

Once your order is shipped, we will send a shipping confirmation email to the email address you provided at checkout. This email will include your tracking number and a link to track your package via the shipping carrier’s website. Please allow 24-48 hours for tracking information to update, as carriers may take time to scan and process the package after it is picked up.
For international orders, tracking may be limited or unavailable for certain countries. If you have questions about your tracking information, please contact us at service@rebeccakristinellc.com.

6. Delays & Lost/Stolen Packages

6.1 Shipping Delays

While we strive to meet the estimated processing and transit times, delays may occur due to unforeseen circumstances, including but not limited to: peak order volume (holidays, sales), weather conditions, carrier delays, customs clearance (international orders), or shipping address errors. We are not responsible for delays caused by these factors, but we will work with you to track your package and resolve any issues as quickly as possible.

6.2 Lost or Stolen Packages

We fully insure all domestic orders (up to the order value) and international orders (per the shipping method selected) against loss or theft during transit. If your package is marked as “delivered” by the carrier but you have not received it, please check with your local post office, neighbors, or building management first—packages are often left in safe locations or with neighbors.
If you believe your package is lost or stolen, please contact us at service@rebeccakristinellc.com within 7 days of the estimated delivery date. Include your order number, tracking number, and a detailed description of the issue. We will file a claim with the shipping carrier and work to resolve the issue (e.g., issue a refund, send a replacement) once the carrier confirms the package is lost or stolen. Please note that claims processing may take 7-14 business days.

7. Shipping Addresses

Please ensure your shipping address is accurate and complete at checkout. We are not responsible for packages delivered to incorrect addresses due to customer error. If a package is returned to us due to an incorrect address, we will contact you to confirm the correct address, and you will be responsible for any additional shipping costs to resend the package. If we are unable to contact you within 14 days, the order will be canceled, and a refund (minus shipping costs) will be issued.
We do not ship to P.O. boxes for international orders (domestic P.O. boxes are accepted for USPS shipping methods).

8. Holiday Shipping

During peak holiday seasons (e.g., November-December, Mother’s Day), order volume increases significantly, which may extend processing times by 2-3 business days. We recommend placing holiday orders early to ensure delivery by your desired date. We will post holiday shipping deadlines on our website and via email to help you plan accordingly. Please note that shipping carriers may also experience delays during holidays, so we cannot guarantee delivery dates for orders placed after the posted deadlines.

9. Contact Us

If you have any questions, concerns, or requests regarding your order’s shipping status, packaging, or this Shipping Policy, please contact our customer service team at:
  • Email: service@rebeccakristinellc.com
  • Physical Address: 55 STILLWATER DR VICKSBURG, MS 39180-8489
  • Website: https://rebeccakristinellc.com/
We will respond to your shipping-related inquiries within 24-48 business hours and work to resolve any issues to ensure you receive your handcrafted jewelry in a timely and safe manner. Thank you for supporting our small business and our handcrafted creations.